Shipping policy

Shipping Policy

Last updated: August 30, 2026

Thank you for shopping with Catara. We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below to understand how and when your orders are shipped.

1. Processing Time Orders are typically processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with tracking information.

2. Shipping Rates and Delivery Estimates We currently ship primarily to customers located in the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout based on your selected delivery method and location.

  • Standard Shipping: Estimated delivery within 4 to 8 business days once dispatched.

  • Carrier Services: We partner with reliable local carriers, including Evri, to ensure your package arrives safely.

Please note that all delivery times are estimates only and are not guaranteed. Delays can occasionally occur due to high volume, carrier bottlenecks, customs processing, or unforeseen circumstances beyond our control.

3. Order Tracking Once your order has been dispatched, we will send you a shipment confirmation email containing your tracking number. You can use this tracking number to check the real-time status of your delivery.

4. Customs, Duties and Taxes Because our orders are dispatched from local fulfillment centers within the United Kingdom, all applicable taxes are included in the price displayed at checkout. You will not incur any additional customs duties, import taxes, or unexpected clearance fees upon delivery.

5. Incorrect Address Disclaimer It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error, please contact us immediately at

support@getcatara.com


6. Lost or Damaged Packages Once your order is handed over to the shipping carrier, title and risk of loss pass to you. If your package is lost in transit or arrives damaged, please reach out to the carrier directly using your tracking details, or contact us at 

support@getcatara.com

so we can help assist you.

7. Contact Us If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at:

  • Email: support@getcatara.com